RM8 OFF for all products code : JULY888

Search

Frequently Ask Question

ABOUT COLOR LIFE

It is our mission to bring value to our customers and as such our’s showroom is under processing. In meanwhile, we have instead included everything you need online: photos from multiple angles, product dimensions and descriptions.

You can even speak to our customer service team on our Live Chat at the bottom right corner of your screen should you require any assistance during office hours.

Happy shopping!

Monday – Friday: 8.30am-5.30pm

Saturday: 8.30am-12.30pm

Sunday & Public holidays: Closed

Yes, we do provide installation services for certain area only & it have an additional charges. If you want to ask for the installation services, you may contact us / whatsapp to us at 012-731 3369 for further detail.

Delivery Policy

Yes, we are only cover within Peninsular Malaysia.

Normally it will take around 1-3 working days to proceed ship after received your order. After shipped, courier side are requires another 2-7 working days to delivered. 

Sometimes, you can expect the parcel will reach you earlier. But for sometimes, delivery times may take longer around holidays or due to circumstances out of our control.

Our team will try to assist to change your delivery address if the order haven’t proceed to ship. Kindly contact to our shipping dept. directly at 012-755 7369 to update the correct delivery address. 

We do not accept any changes if the order is ready to ship. Kindly make sure your delivery address is correct before proceed to check out.

The shipping fees will be auto calculate by system based on the products.

Yes, for outskirt area will have an additional charges. eg: langkawi/pangkor/genting are counted as outskirt area.
However, you can still proceed to place the order as our team will contact you for the top up shipping fee purpose.

Only for bulky item (Sofa 2+3 /Sofa 1+2+3/Sofa L-shape) will have an additional charges. However, you can still proceed to place the order as our team will contact you for the top up shipping fee purpose.

Yes, it have additional charges if the parcel is return back to our warehouse. The reason of return due to the recipient failed to collect the parcel with courier.

Order Policy

Our team will try to assist if you are requested to change before the order is shipped. We do not accept any changes if the order is ready to ship.

Sorry, we do not accept any cancellation order.

You may key in the voucher code in the shopping cart and click apply coupon.

Payment

You can make a payment by using your Malaysia’s local banks or your Credit/Debit card.

Ipay88 or we will make the refund to your online bank. Kindly allow the refund process take around 7-10 working days.

Return/ Refund/ Exchange Policy

All the refund or exchange request must be made within 7 days start counted from the date your parcel is completely delivered at your house.  

To entitle for a refund or exchange, the item must be: 

  1. Unused
  2. Uninstalled
  3. Wrong item received
  4. Manufacturer defect
  5. Item packed in the boxes and the packing condition it’s same as what you’ve received

Color Life’s team will be arrange for the return tracking waybill and send to you via Whatsapp.

All related return / exchange shipping cost will be bear by customer if the item is not subject to manufacturer defect.

You may contact or Whatsapp to our team at +6012-7557369. Our team will be assist you as soon as possible. We are reserve the right to reject any return/exchange request if does not meet all the mentioned term.

Buy Vorris Series
Enjoy RM25 Cash Off

*no minimum spend for vorris kitchen cabinet series only.